Some of the most
frequently asked questions
Do the GPs at the practice prescribe drugs that might potentially be addictive?
The doctors at the practice do not prescribe any drug that may be potentially addictive including strong pain killers like Panadeine Forte & Oxycontin, as well as sedatives like Valium, Xanax & Temaze.
How do I book an appointment?
You can book an appointment online on our website by clicking here and following the prompts. This is available to both existing and new patients. Alternatively, please call 9923 7888 if you’d like to speak to one of our staff about your needs before booking an appointment.
What services does the practice offer?
The practice provides a broad range of GP and nursing services to our patients of all ages. For more detailed information on all our services, please click here or call 9923 7888 to speak to one of our staff for more information on how we can help cater to your specific needs.
How much is a consultation?
We pride ourselves on providing highly experienced and professional services at a fees that’s affordable to our community. However, for specific fees on the service you require, please call 9923 7888 and one of our staff will help you with pricing and booking a consultation, alternatively you can view all our standard pricing here.
How do I know if I should visit the GP or take my child to the emergency department?
We know how stressful it can be when your child is unwell or injured. If your child is eating and drinking normally and responds to simple measures like a cuddle or some paracetamol, call us on 9923 7888 to make an appointment or book online here. We will always endeavour to see children promptly when you are concerned.
I have questions about my child’s immunisations.
We recommend having a look at the Sharing Knowledge About Immunisations website which is full of well-researched evidence on vaccinations.
If you have any further questions, or you are ready to vaccinate your child, please call us on 9923 7888 to make an appointment and let the receptionist know it is a vaccination appointment.
Mixed Billing FAQs
Yes, but we are a Mixed Billing practice, which means only some services and patients are Bulk Billed.
Mixed Billing means our practice charges a private fee for some consultations and patients, and bulk bills others.
Bulk Billing is when the payment for your consultation or treatment with your doctor is covered entirely by Medicare.
Mixed Billing is where the cost of the service is not covered entirely by Medicare requiring you to pay a private fee upfront. You will then submit a claim to Medicare and receive a rebate from Medicare.
This means there is an out of pocket cost to you which will vary depending on the service.
Unlike Mixed Billing, Private Billing practices charge all patients for all services regardless of age and concession status.
This means that there is an out of pocket cost for all patients for all services.
Patients who have valid Medicare cards and meet the following criteria will be bulk-billed:
- Patients 15 years old and under
- Patients with a with a valid Healthcare Card or Pension Card
- Patients with a valid DVA Card
All other patients will be privately billed. It is the patients’ responsibility to ensure that their Pension and Healthcare Card details are valid at all times.
- All appointments with our nurses for immunisations, warts, care plans and health assessments will be bulk billed for everyone with a valid Medicare card
- Recall appointments with our doctors to discuss results ordered by them will also be bulk billed for everyone at the doctor’s discretion.
| Consultation Type | Item Numbers | Full Fee | Medicare Rebate | Out of Pocket |
| Standard Consult (In Clinic, Telehealth Video & Telephone) | 23, 91800, 91891 | $86 | $45.05 | $40.95 |
| Long Consult (In Clinic & Telehealth Video) | 36, 91801 | $151 | $87.10 | $63.90 |
| Prolonged Consult (In Clinic & Telehealth Video) | 44, 91802 | $212 | $128.35 | $83.65 |
| Mental Health Plan Preparation Standard (In Clinic & Telehealth Video) | 2715, 92116 | $201 | $108.95 | $92.05 |
| Mental Health Plan Preparation – Extended (In Clinic & Telehealth Video) | 2717, 92117 | $278 | $160.50 | $117.50 |
| Procedures (In Clinic) | Varies | Varies | TBA by Doctor | |
During your consult, your doctor will inform you of the potential cost of your consult and whether you will be charged for more than a Standard Consult. They will then obtain your informed financial consent prior to proceeding with the consult.
Payment is required on the day of the consult by debit card, credit card and cash only. Rebates are available through Medicare online and will be transferred to your registered bank account with Medicare within 24-48 hours. Rebates are also available through the Tyro system if using a debit card, with your rebate processed to your Cheque or Savings account. If you have not registered your bank account with Medicare, please do so online at https://www.servicesaustralia.gov.au/medicare
If you have not received your Medicare rebate into your registered bank account within 48 hours, please call Medicare on 132 011.
You will receive a phone call from our reception team at the conclusion of your appointment and your payment will be processed over the phone.
Failure to settle all accounts on the day of the consult will result in no longer being able to access medical care at the practice and debt recovery action.
Patients without a valid Medicare Card will be charged privately for all services offered by the practice.